Reception Was Full. The Computers Were Not Responding.

It was a typical Monday morning for this busy veterinary office—phones ringing, clients checking in, a golden retriever vomiting in the lobby. And that’s when the front desk computer froze.

Then the exam room station wouldn’t open AVImark. Then the label printer stopped talking to the network. Meanwhile, the team had five appointments already in progress—and zero access to patient histories.

They called us. We were on site within the hour.

Here’s what we found—and fixed:

• • Spinning hard drives struggling under years of patient records
• • AVImark running on outdated Windows 7 systems with RAM under 4GB
• • Poor Wi-Fi coverage and a failing router creating network conflicts
• • Backup software hadn’t worked in over 8 months—no one knew

We upgraded key systems to SSDs, increased RAM to 16GB, reinstalled AVImark cleanly, installed a proper business-class router, and ensured daily automatic backups both locally and offsite.

Before we left, we even helped reconnect the label printer and tested everything—from barcode scans to vaccine reminders—live in front of the staff.

What They Have Now:

• • Fast, reliable access to medical records and patient history
• • Secure backups for compliance and peace of mind
• • Smooth AVImark operation across all workstations
• • Proper wireless coverage and stable remote access for after-hours calls
• • A friendly IT partner who knows labs from Labradors

Because when a sick kitten is on the table, the last thing your team needs is a spinning blue wheel.

Your systems should run as smoothly as your staff does.

Let’s get your clinic running better—before the next emergency comes through the door.